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Ready to make CRM work for you?

Learn how to 
Move Your Customer

Did you know that over 50% of CRM Platform implementations fail to meet business expectations?

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Feeling Overwhelmed ?

Not sure where to start?

Not getting the results you expected out of your implementation?

We can help.

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Discover our solution

We developed the MOVE Methodology to share practical frameworks, and help businesses take control of their CRM Platform.

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With Ongoing Support

We provide guidance and support through our consultation, resources and community.

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SYSTEMS AFTER STRATEGY.
PLATFORM AFTER PROCESS.

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STRATEGY

To be the customer centric to maximise the value of your customer

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PROCESS

Measure , move & improve and automate

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PLATFORM

The single view of the customer. 

The infrastructure for business processes .

We help leaders deliver CRM implementations that exceed their expectations. 

Our trademarked journey to create a transformational CRM strategy.

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The four principles to implement your CRM Strategy on a CRM Plarform.

Let's explore together the 4 principles that will improve your CRM Strategy !

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Do any of these statements resonate with you?

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You have made the decision to purchase Salesforce and want a successful implementation

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You are at the vendor selection stage of your CRM journey and salesforce has made the shortlist.

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You have implemented Salesforce and know it’s the right tool, but you are not getting what you expected

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Your team has not successfully adopted saleforce and you don’t know how to fix it or where to start

If the answer is yes?  We can help you!

Join The MOVEment

The MOVEment Community has been created so people spending their days on CRM Strategy, Operations and Platforms can come together and share challenges, success and experiences.

We know that in small to medium size businesses, CRM Team and the technical teams that support them are often small. We wanted to build a community where people could learn and grow together.

You will receive access to articles and masterclasses from our experienced MOVE Mentors, and leader subject matter experience.

Join our supportive community and expand your knowledge and confidence with other like minded people.

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" We knew that we needed to consolidate our data to get better visibility of our sales pipeline. They helped us understand the real power of CRM and how we can leverage it to further grow our business.

The team supported us in defining our requirements to be able to have more meaningful discussions with platform providers, enabling us to quickly exclude those who could not meet our requirements.

We also now have a clear scope of work and measures of success ready to engage with implementation partners.

The MOVE team encouraged us to consider Salesforce within our RFP tender and I will admit the internal thinking was that Salesforce was too ‘big’ a player for us. Needless to say I’m glad we did. They came in on budget and we have comfort in knowing that we can expand the system as we continue to grow and mature in our customer relationship management journey. "

Trevor Watt, TDC Head of Business

WE WROTE THE BOOK

Coming Soon

Introducing:

Mastering CRM Strategy

4 Proven Steps from Vision to Value

This is the missing manual for CRM. 

If you’re a leader, manager, CRM specialist, technical support, or any other role with a connection to your customers, this book is for you.

It’s our goal to help you understand what’s important, why it’s important and explain everything you need to know but are too afraid to ask!

Providing a comprehensive guide for those wanting to design effective strategies onto a CRM Platform, the book is unique because it provides practical guidance for Marketing and CRM teams that is often missing from technical resources.

CRM is about strategy and the process of customer relationship management, not just technology.

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About us

We know what it’s like when you are have implemented a CRM Platform and don’t get the results you expect, or your team simply doesn’t work the way they should.

It can feel frustrating, expensive and complicated.

With over 60 years combined experience in IT, Operations, Marketing and Customer Strategy – we have made the mistakes so you don’t have to.

We have drawn on our combined experience to develop a methodology and framework that helps businesses succeed in implementing CRM Platforms and get the most out of their CRM investments.

© 2023 Move Your Customer

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